Privacy Policy of primalcom

Last updated: 9^th October 2025

1. Introduction

Welcome to primalcom (“we”, “us”, “our”). This privacy policy describes how we collect, use, store, disclose, and protect your personal information when you access or use primalcom.com (the “Website”) or otherwise engage with our services (collectively, the “Services”).

By using the Website and Services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you disagree with any part of this policy, please do not use our Services.

2. Information We Collect

We may collect and process various categories of personal information from you. The specific types depend on how you use our Website or Services. Some of the categories include:

Information you provide directly

Name, email address, phone number, mailing address
Username, password, account profile information
Payment details (if you transact via our Website)
Communication content (e.g. messages, feedback, customer support queries)

Automatically collected information

IP address, browser type, operating system, device identifiers
Usage data: pages visited, time spent, referring and exit pages
Cookies, web beacons, tracking pixels, analytics data

Third-party sources

If you log in using or link with external services (e.g. social media), we may receive some data (profile name, email) from them
Publicly available sources, business partners, advertising networks

3. Use of Information

We use the collected personal information for purposes including but not limited to:

Providing, operating, and improving our Website and Services
Verifying identity, managing user accounts, authentication
Processing transactions and payments
Sending you updates, notifications, and marketing/promotional communications (where permitted)
Responding to inquiries, support, and feedback
Preventing fraud, misuse, and ensuring security
Compliance with applicable laws, regulations, audit, or legal obligations

4. Legal Basis (if applicable)

If your jurisdiction requires it (for example under GDPR), our legal basis for processing your data may include:

Consent — when you have given permission
Performance of a contract — to fulfill our contractual obligations to you
Legitimate interests — e.g. for fraud prevention, improving our services
Legal obligations — to comply with applicable law

5. Cookies and Tracking Technologies

We (and third parties) use cookies, local storage, web beacons, and similar technologies to collect usage data, remember preferences, support analytics, and for advertising/remarketing.

You may disable cookies via your browser settings; however, this may reduce your ability to use certain features of the Website.

6. Sharing and Disclosure of Information

We may share or disclose personal information to:

Service providers, vendors, and partners who help us operate (e.g. payment processors, hosting providers, analytics, email delivery)
Third-party advertising or marketing partners (only with your consent, where required)
Legal or regulatory authorities when required by law, or to protect rights, property, or safety
Affiliates or buyers in case of merger, acquisition, or sale of business assets (with appropriate protections)

We will not sell your personal information to unaffiliated third parties for their marketing purposes unless you have consented or as permitted under applicable law.

7. Data Retention

We will retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as needed to comply with legal obligations, resolve disputes, and enforce our policies.

When no longer needed, we will securely delete or anonymize your information.

8. International Data Transfers

If your data is transferred across national borders (for example, to servers or service providers in other countries), we will ensure appropriate safeguards are in place (e.g. standard contractual clauses, encryption) consistent with applicable data protection laws.

9. Security Measures

We adopt technical and organizational security measures to protect personal information against unauthorized access, disclosure, alteration, or destruction, such as encryption, firewalls, secure access controls, and regular security audits.

However, no method is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal data:

Access: request a copy of the personal data we hold
Rectification: correct inaccurate or incomplete data
Deletion / Erasure: request deletion of your data
Restriction: request limitation of processing
Objection: object to processing (especially for marketing)
Portability: receive your data in a machine-readable format
Withdraw consent: if processing is based on consent

To exercise any of these rights, contact us (see Section 12). We may evaluate your request under applicable legal standards.

11. Children’s Privacy

Our Services are not directed to children (typically under 13 or the age set by applicable law). We do not knowingly collect personal data from children without parental consent. If we learn we have collected data from a child without proper consent, we will take steps to delete it promptly.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

primalcom
Email: sales@primalcom.com

Address: 21-3, Jalan Tiara 3, Bandar Baru Klang, 41150, Klang, Selangor, Malaysia.

Attn: Data Protection / Privacy Officer

You may also lodge a complaint with your local data protection authority.

13. Updates and Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the “Last updated” date at the top and, where required, notify you (e.g. via email or a prominent notice). Please review this policy periodically.

Your continued use of our Services after changes constitutes acceptance of the new policy.