Omnichannel Retail Solution
Seamless Commerce Across Every Touchpoint
In today’s digital-first retail environment, consumers expect personalized, consistent experiences whether they shop in-store, online, on mobile, or through social media. Primalcom’s Omnichannel Retail Solution helps retailers unify every customer interaction into a single, intelligent ecosystem—driving conversions, improving operational efficiency, and building customer loyalty.
Our solution integrates ERP, POS, e-commerce, CRM, mobile apps, and AI-powered insights into a seamless, data-driven retail platform designed to adapt to your brand and business goals.
Key Features
- Leverage our retail omnichannel solution to synchronize shared-inventory, pricing, and promotions across online stores, physical outlets, and marketplaces (e.g., Shopee, Lazada, TikTok Shop, Amazon).
- Gain real-time stock visibility and order management across all channels with our robust retail omnichannel solution.
- Cloud-based POS system with online/offline mode and barcode scanning.
- Custom-branded mobile apps for loyalty rewards, promotions, product browsing, and self-checkout.
- Recommend products based on customer behaviour, location, and purchase history.
- Predict demand and automate restocking using machine learning.
- Plug-and-play integration with Shopify, Magento, SAP Commerce Cloud, Shopee, Lazada, TikTok Shop, and more.
- Centralized control of product listings, stock updates, order fulfilment, and returns.
- Enable click-and-collect, in-store returns, ship-from-store, and warehouse fulfilment in a single interface.
- Track last-mile delivery, optimize logistics, and manage SLAs.
- 360° customer profiles with purchase history, feedback, and preferences.
- Integrated loyalty program, voucher engine, and engagement via SMS, WhatsApp, or email.
Use Cases
Lifestyle Brands
Mobile loyalty programs, real-time inventory display, social commerce
FMCG & Groceries
Scheduled deliveries, in-app purchases, e-wallet payments
Electronics & Gadgets
Reserve online, pay in-store, post-sale support via chatbot
Beauty & Cosmetics
AI product recommendations, influencer marketing integration. Request for case study
Fashion & Apparel
Online try-before-you-buy, virtual fitting room, in-store pickup. Request for case study
Benefits
Seamless Customer Experience
Unified shopping journey across web, mobile, and store
Operational Efficiency
Real-time data sync reduces stock errors and overselling
Increased Sales
Personalization and convenience boost conversion rates
Scalability
Easily expand to new channels, regions, or business models
Customer Retention
Loyalty programs and CRM-driven campaigns increase repeat sales
Why Primalcom?
Integrated Retail Stack
POS, CRM, e-commerce, ERP, and analytics—all under one roof
Customizable & Scalable
Tailored to your retail operations and future growth
Omnichannel Expertise
Proven deployments across Southeast Asia and global retail markets
AI-Enhanced
Predictive models and personalized engagement built-in
Future-Ready
Ready for social commerce, B2B2C, and virtual retail trends
Ready to Future-Proof Your Retail Business?
Let Primalcom help you build a retail omnichannel solution that keeps your customers engaged and your operations synchronized across every touchpoint.