Post-Release Application Support Services
Launching a site is just the first step towards a successful online business. Website support services are a critical component for business applications, which includes a set of actions to serve a web project's needs, maintain its performance, and implement new releases or updates impeccably. Primalcom offers day-to-day support, client care and accountability as a service that eases your business life!
What issues do post-release support cover?
Product support experts provide solutions for various technical problems and ensure your company’s IT system works properly during application development and after release. What problems can Primalcom’s post-release support solve? Application support services are an important part of the workflow, which includes a wide range of actions to enhance business value. Our tech experts can define the root cause of the situation by reviewing the code or designs. We can suggest changes and fixes and implement them. Primalcom can help you pick the right configuration of the support team that covers the specific needs of your product or service to maintain. We provide human support, not automated application testing tools that cannot even recognize critical questions and business needs. Primalcom delivers the exact expertise in application support operations that your company demands:
Provide support for framework and application functionalities in all technologies
Improve performance to increase efficiency and ensure business continuity
Lay out software maintenance
Web, desktop, and mobile app maintenance
Upgrade system according to your business needs
Why do you need post-release app support services?
New opportunities
Users leave feedback and ask to add new features to the application or change and improve their work, which lets you increase business value.
Competition
The owners of competitive digital products do not sleep and want constant improvements and product development for success in the market and customer satisfaction
New devices and screen resolution
New devices are constantly appearing on the market, so older versions of applications may not work correctly on them.
New technologies
The emergence of new technologies requires the release of updates for applications, as users want to see new features in mobile and web products and delete legacy systems.
Security
The number of crimes related to the theft of personal and financial information of users is growing, so the prompt elimination of vulnerabilities with app support services will avoid security problems.
OS update
Versions of iOS and Android, Windows and macOS, and Chrome and Safari are updated periodically, so it is necessary to ensure application compatibility. Assure compliance with Primalcom maintenance and support.
Who is the post-release app support team?
- Front-end engineer
- Back-end engineer
- iOS engineer
- Android engineer
- DevOps specialist
- Project manager
- Designer
- Architect
Teams availability
The team for application maintenance is available at any time.
In case of a complete loss of service or an important feature that is completely inaccessible and no workability obtainable. Does not include development problems in staging environments.
Time response: Response within one hour after receiving request during business hours (Monday-Friday from 8 am until 5 pm BST time) or next day if received during the non-working hours of 8 am BST
Includes intermittent issues and reduced quality of service. A workaround may be available. Does not include development issues or problems in staging environments.
Time for response: Response within one business day from the received request
Time for resolution: Resolution within three business days. For more complicated issues, ETA will be communicated separately.
You make a request, we check the availability, and then set the deadline for the fixes.
Depends on the set scope of work
Our application support services
- Constant check-ups of enterprise application
- Issues reveal and fixing of application feature
- Report on technical support of your business application
- Revision cycle time of the provided application support and maintenance services
- Accomplishments review, major issues/highlights
- Performance metrics: number of incidents resolved, response, resolution SLA
adherence - Review of planned maintenance activities
- Monthly review
- Major activities and accomplishments
- Release management
- SWOT Analysis
- SLA adherence review
- Continuous service improvement plat reviews
- Overall project/solution performance review
Post-release support in industries
Our expertise in application maintenance and support services is complex and trustworthy. We have launched and supported more than a hundred projects in FinTech, e.g., neobanks, payment apps, lending platforms, financial products, and EdTech, e.g., learning management systems, learning apps, assistants, and many other custom solutions for our clients worldwide. Primalcom is experienced in application maintenance and support because we strive not to get a client but a partner. That is why we provide a wide range of services you may need, including application maintenance. We are one of Clutch’s top developers, so why don’t you check out what our clients say about our application support services?
FinTech
Real Estate
Retail
Why choosing Primalcom?
Primalcom is a metrics-driven company. We believe in numbers. Here are our results completed in the last five years:
