Primalcom Sea Port Terminal Operating System
Company A, a major Indonesian container terminal, partnered with Primalcom to implement its Sea Port Terminal Operating System (TOS) to streamline operations and enhance port efficiency. This case study examines how Primalcom's solution transformed the Terminal's performance, improved workflow, and set the stage for future growth.
Background
Company A faced challenges in handling increasing container traffic and managing complex logistical tasks. Manual processes, outdated systems, and limited real-time data integration contributed to bottlenecks, delayed vessel schedules, and increased operational costs. The terminal needed a solution to meet the growing demands of the maritime industry and ensure seamless operations.

Plan & Implementation
Primalcom collaborated with Company A to design a tailored TOS solution. The implementation plan included the integration of container handling systems, automated gate controls, reefer monitoring, and real-time data analytics. The rollout occurred in phases, ensuring minimal disruption to daily operations. Primalcom’s team of engineers and programmers provided training to staff for seamless adaptation.
By incorporating automated controls and analytics, this system not only reduces labor costs but also enhances decision-making at every operational level.
Supply Chain Efficiency Consultant
Event Execution
The system was successfully deployed in mid-2020. Key components like real-time container tracking, gate automation, and resource management were fully operational. The implementation reduced manual errors, improved vessel turnaround times, and provided 24/7 visibility into port operations. Primalcom’s ongoing support ensured continuous system optimization and troubleshooting.
Outcomes and Benefits
Increased Efficiency
Company A saw a 25% reduction in vessel turnaround time and a 20% improvement in gate throughput.
Enhanced Security
The automated gate system and real-time monitoring increased security across the terminal, reducing unauthorized access.
Improved Decision-Making
Real-time data integration empowered management to make informed decisions, improving resource allocation and cargo handling.
Cost Savings
Automated workflows reduced labor costs by 15%, while real-time data helped identify inefficiencies, further cutting operational expenses.
Primalcom’s TOS offers an advanced, data-driven platform that optimizes vessel turnaround times and container throughput, crucial for modern port competitiveness.
Maritime Technology Expert
Future Directions
Company A plans to expand the system to accommodate future growth and incorporate new technologies such as AI-driven predictive maintenance and further automation. The partnership with Primalcom continues, with ongoing system upgrades and support to ensure the terminal remains competitive in the evolving global shipping industry.
Background
Company A faced challenges in handling increasing container traffic and managing complex logistical tasks. Manual processes, outdated systems, and limited real-time data integration contributed to bottlenecks, delayed vessel schedules, and increased operational costs. The terminal needed a solution to meet the growing demands of the maritime industry and ensure seamless operations.
Plan & Implementation
Primalcom collaborated with Company A to design a tailored TOS solution. The implementation plan included the integration of container handling systems, automated gate controls, reefer monitoring, and real-time data analytics. The rollout occurred in phases, ensuring minimal disruption to daily operations. Primalcom’s team of engineers and programmers provided training to staff for seamless adaptation.
Event Execution
The system was successfully deployed in mid-2020. Key components like real-time container tracking, gate automation, and resource management were fully operational. The implementation reduced manual errors, improved vessel turnaround times, and provided 24/7 visibility into port operations. Primalcom’s ongoing support ensured continuous system optimization and troubleshooting.
Outcomes and Benefits
- Increased Efficiency
Company A saw a 25% reduction in vessel turnaround time and a 20% improvement in gate throughput.
- Cost Savings
Automated workflows reduced labor costs by 15%, while real-time data helped identify inefficiencies, further cutting operational expenses.
- Enhanced Security
The automated gate system and real-time monitoring increased security across the terminal, reducing unauthorized access.
- Improved Decision-Making
Real-time data integration empowered management to make informed decisions, improving resource allocation and cargo handling.
Future Directions
Company A plans to expand the system to accommodate future growth and incorporate new technologies such as AI-driven predictive maintenance and further automation. The partnership with Primalcom continues, with ongoing system upgrades and support to ensure the terminal remains competitive in the evolving global shipping industry.