IT Support And Maintenance Services
Smooth business processes and customer satisfaction are impossible without continuously operational software. Exceeding expectations is a must in the modern world for a huge competitive advantage. At Primalcom, we thrive on evolving with our clients. Our team of experts can assist you with support services for your IT resources anytime you need them.
IT maintenance and support services we provide
The Primalcom support team is here to help you with maintaining your software and will provide IT infrastructure and software support services when you demand them. We have a firm grip on a customer-oriented approach, providing the IT support and maintenance services you need.
DevOps infrastructure support
DevOps infrastructure support and software maintenance is designed to warrant a constant and untroubled IT infrastructure and system operation. We aim to give you fast service delivery and regular development of your system and infrastructure. Primalcom DevOps maintenance services are tailored to the following process: our team of experienced professionals will perform a wide range of support and maintenance solutions, such as rollback versions, reassemble, scale infrastructure, or fix fallen processes using backups or reverting to the previous version.
Post-release support
Post-release app support services are a critical component, which includes a set of actions to serve a web/mobile project’s needs, maintain its performance, and implement new features. After the launch of your application, many issues may occur, like a discrepancy between your product or service with new versions of operating systems, devices, or browsers. New technologies appear, your competitors update their products, and scaling your app according to these demands is also a part of post-release support and application maintenance, as well as security upgrades or updates according to your end customers’ expectations.
Benefits of IT support and maintenance services
Primalcom IT maintenance and support services will help boost your business, ensure cost-efficiency, and raise productivity.
Your business goals should not be affected by performance issues, security problems, or technology lifecycles. Primalcom software support services will ensure your business’s growth and help transform your company. Application maintenance and software
Cost optimization is a business-oriented process that ensures spending reduction while maximizing business value from your database. By applying appropriate algorithms, we will help you reach the expected results.
For example, big retailers use tons of data about products, deals, and buying behavior. We offer big data solutions to process all of it and transfer data to expert dashboards to track patterns for the most effective decision-making.
Primalcom can build business intelligence solutions on top of your big data. How so? While optimizing cost and operations, we recommend applying Business Intelligence (BI), Machine Learning (MLOps), and Artificial Intelligence (AI) to ensure end-to-end automation. Bl covers technical infrastructure for collecting, parsing, storing, and analyzing data. BI solutions allow producing reports, helping managers make better decisions.
ETL (extract, transform, and load) helps combine data from multiple sources into one data store integrated into a data warehouse or other target system. This data integration process enables smooth and data-driven decision management.
Replace your legacy data storage systems with faster, safer, and more effective ones. The Primalcom team will help you pick the correct cost-effective alternative to perform better and get the most from your database. We offer full-cycle big data development services and consulting to address your particular needs and business goals.
Our support and maintenance approach
Our IT maintenance and support are customer-oriented and based on your needs, requirements, and service-level agreement. Primalcom provides professional services, possessing a knowledge base of technology expertise.
Our working path is divided into a few steps:
- Defining channels of communication with teams on both sides
- Evaluating infrastructure and analyzing your business processes
- Analyzing DR capabilities
- Discovery and Planning
- Setting up monitoring tools
- Reviewing current workflow and adaptation procedures
- Reviewing/upgrading/creating runbooks and reports
- 24/7 incident management
- Metrics analysis
- Service-level reports
- Automating common activities
- Monitoring and alerting system capabilities improvement
- Runbooks, reports, knowledge management, and other documentation
Industries we serve
FinTech
Retail
Real Estate
Why choose Primalcom for IT support and maintenance services
We provide IT maintenance services and support solutions according to the three-tiered service model and will provide you with an extended warranty of our services.
Our senior experts can handle any challenge for multiple reasons:
We achieve best results in support and maintenance by thriving and personalizing our approach to each case.
We are driven by metrics and numbers; you can measure our promise by time, analytics, performance, and in the end, your outcome, especially given that we work to exceed your expectations.
We prioritize the essentials and consider every single detail of your complex issues, offering the best-fitting support services.