Telco B2C Super App
All-in-One Digital Experience for the Next-Gen Telecom Customer
Primalcom’s Telco B2C Super App Solution transforms how telecom providers engage with their consumers by delivering a mobile-first, omnichannel self-service platform that consolidates account management, top-ups, plan subscriptions, customer support, digital shopping, and personalized promotions into a single unified app.
Built on robust BSS/OSS foundations and fully integrable via REST APIs, our solution is ideal for mobile operators, digital service providers (DSPs), and converged service providers aiming to drive customer loyalty, operational efficiency, and digital revenue growth.
Key Features – Designed for a Super App Experience
- Seamless access via mobile app and web portal, forming the foundation of a true super app for digital engagement
- Unified shopping cart and checkout experience across digital and physical channels
- REST API integration for retail POS and call centers
- View usage, balances, invoices, and payment history within the super app dashboard
- Top-up prepaid credit, manage auto-renewals, and receive bill reminders
- Pay via credit card, bank transfer, or digital wallets
- Compare mobile plans, internet packages, and value-added services in a centralized super app interface
- Check coverage and availability in real time
- Subscribe or switch plans with one-click activation
- Support for bundles (e.g., data + OTT + IoT plans)
- e-KYC and paperless onboarding for new customers
- Self-service for contract renewals, upgrades, number porting, and address changes
- Support for device installment plans and trade-in programs
- Built-in chatbot and contextual help center
- Submit, track, and resolve service requests or technical issues
- SIM card blocking/unblocking, roaming activation, and mobile settings management
- Targeted campaigns, loyalty rewards, and exclusive app-only offers
- Behavioral insights and in-app recommendations
- Integrated with CRM and loyalty systems for omnichannel visibility
Use Case Scenarios
Telco Operators
Offer full digital account management and upsell services
MVNOs / DSPs
Launch a white-label super app for prepaid and hybrid users
5G Service Providers
Enable subscription to gaming, AR/VR, and smart home bundles
Retail Telco Brands
Empower customers to buy devices, track deliveries, and book in-store support
Benefits
Frictionless Experience
Reduce customer service calls with intuitive digital self-service
Increased ARPU
Drive upsell via bundles, add-ons, and loyalty programs
Operational Efficiency
Automate onboarding, billing, and support workflows
Scalable Architecture
Handle millions of users across markets with ease
End-to-End Visibility
Centralize all customer data and transactions in one place
Why Choose Primalcom?
Telecom-Ready
Built for BSS/OSS environments with pre-integrated modules for top-up, billing, CRM, and care — the core of any modern super app for telecom services
Omnichannel Integration
APIs connect with call centers, POS, web, and mobile touchpoints to deliver a seamless super app experience
Secure & Scalable
Enterprise-grade security and cloud/on-prem deployment options
Trusted by DSPs
Proven in deployments with leading regional telecom and digital service providers, powering their super app strategies
Customizable & White-Label Friendly
Branded super app experiences with localized features and multi-language support
Launch Your Own Telco Super App Today
Put the power of self-service, personalization, and unified commerce into your customers’ hands. Contact us today.